退款政策

Pure Goddess Returns & Refund Policy

This Returns & Refund Policy complies with Australian Consumer Law (ACL) and applies to all purchases made through Pure Goddess.
During Sale periods, additional conditions apply. Please read carefully before purchasing.

1. Change of Mind (Non-Sale Purchases)

Please choose carefully before purchasing.

Due to strict health and safety regulations, we cannot accept returns or refunds for any opened, used, or unsealed ingestible products, including situations where you decide you do not like the taste, texture, or results.

For non-sale purchases, we can accept change-of-mind returns only when:

• The product is unopened, unused, sealed, and in original packaging
  
  

• The item is in re-saleable condition
  
  

• The return is lodged within 30 days of purchase
  
  

• The customer covers all return postage costs
  
  

Once your return is received and inspected, eligible refunds will be issued to the original payment method within 14 - 30 days.

Please note: Returns cannot be accepted for any product that has been opened, used, or where the seal has been broken.

2. Change of Mind (Sale Purchases)

For all purchases made during Sale periods (including Black Friday / Cyber Monday promotions):

 No returns or refunds for change of mind
No exchanges
 

Sale pricing is final. 

3. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at hello@puregoddess.com.au within 14 days of delivery and include:

• Your order number
  
  

• Photos of the issue
  
  

If the product is confirmed as faulty, damaged, or incorrect, Pure Goddess will:

• Replace the item at no cost, or
  
  

• Provide a full refund (including return postage if applicable)
  
  

All faulty or damaged items must be returned to us before a refund or replacement is finalised.

4. Digital Products (eBooks & Downloads)

Digital products cannot be returned, refunded, or exchanged once delivered. Refunds are not available for:

• Change of mind
  
  

• Incorrect product selection
  
  

• Accidental purchase of digital instead of paperback
  
  

If you experience a technical issue (e.g., broken link), contact hello@puregoddess.com.au and we’ll resend your file promptly.

5. Ingredient Sensitivity or Reactions

All ingredients are clearly listed on our website and packaging.
Please read these carefully before purchasing.

Refunds or returns cannot be offered for:

• Sensitivity or allergic reactions to listed ingredients
  
  

• Failure to check ingredient suitability before purchase
  
  

If you need help reviewing ingredients, please contact our team prior to ordering.

6. Product Not Right for You

Our products are TGA-listed complementary medicines designed to support women’s health, but individual results can vary depending on lifestyle, diet, and consistency.

Variations in personal results are not considered a fault under Australian Consumer Law.

We cannot offer refunds or replacements if a product does not meet personal expectations.

If you need support with usage or results, we’re here to help — reach out anytime.

7. Flavour & Texture Preferences

As natural formulations vary in consistency and personal taste preferences differ, we cannot accept returns or refunds for:

• Disliking the flavour
  
  

• Disliking the texture
  
  

8. Return Instructions (Eligible Returns Only)

If your return meets the conditions above, please:

1. Email hello@puregoddess.com.au with your order number and reason for return.
   
   

2. Wait for our team to confirm eligibility and provide instructions.
   
   

3. Repackage the item securely with your name, address, and proof of purchase.
   
   

4. Send to:
   
   

Pure Goddess
PO Box 198
Cremorne Junction NSW 2090
Australia

We recommend trackable postage. Pure Goddess is not responsible for lost parcels.

9. Timeframes

• Returns must be received within 30 days of purchase.
  
  

• Eligible refunds are processed within 14–30 days of receiving the returned item.
  
  

• Refunds are issued to the original payment method only.
  
  

If a faulty/damaged item is confirmed, Pure Goddess will cover return postage.

10. Legal Rights Under Australian Consumer Law

This policy aligns with the Australian Consumer Law.

In Summary

We stand behind the quality and safety of every Pure Goddess product. Our products are stringently tested and quality checked by external providers. If you would like more information on our returns and refund policy please contact the team at hello@puregoddess.com.au