If after 30 days of consistent use you genuinely feel no difference, you may be eligible for a refund under our 30-Day Money-Back Guarantee.

To qualify, you must meet all of the following conditions:

1. You have used the product exactly as directed:

• The Metabolism & Energy Superblend must be taken two sachets per day, every day, for at least 30 consecutive days.
• The product must be used in conjunction with a calorie-reduced diet and regular physical activity.

2. You have allowed for 30 days from your order date before submitting a claim. Results take time and consistency, our formulas are designed for cumulative benefits, not instant fixes.

3. You provide proof of purchase and a completed Product Usage Form, confirming that you followed the recommended dosage and usage instructions.

4. You have not previously claimed a refund under this guarantee for the same product. This guarantee applies to first-time purchases only.

5. Your product packaging is returned, even if empty, along with your usage documentation. Return postage costs are the responsibility of the customer.

The guarantee does not apply in the following circumstances:

• If you did not use the product for a full 30 days as directed.
• If you used less than the recommended daily dosage.
• If your diet or lifestyle did not align with the usage recommendations.
• If you experienced ingredient sensitivities (all ingredients are listed clearly on each product label and online).
• If you changed your mind or decided the flavour was not to your liking.
• If more than one unit of the same product was purchased (only one unit is covered by the guarantee).
• If the claim is made more than 40 days after the original delivery date.

1. Email our Customer Support team at hello@puregoddess.com.au with the subject line "30-Day Guarantee Claim".

2. Include:

• Your full name and order number
• Proof of purchase (Shopify order confirmation or receipt)
• Your completed Product Usage Form (we'll provide it to you via email)
• A brief explanation of how you used the product and your experience

3. Once your claim is reviewed and approved, we'll provide instructions on returning your product packaging.

4. Refunds are processed to the original payment method within 10 business days after receiving your return and verifying your claim.

The Pure Goddess 30-Day Money-Back Guarantee is designed to support genuine customers who have used the product correctly and consistently. It is not a satisfaction guarantee for taste, preference, or short-term use.

Our products work best as part of a holistic approach that includes balanced nutrition, movement, hydration, and self care; consistency is key.